Frequently Asked Questions

Q: What type of battery does the LevelMatePRO require?

A: CR2032

Q: Is it important to make sure the LevelMatePRO unit is perfectly level when I install it?

A: No. LevelMatePRO automatically compensates for unlevel installation of the device, as well as walls that are not plumb where the device is installed.

Q: Does LevelMatePRO require WiFi or cellular phone service or cellular data service to operate?

A: No. LevelMatePRO uses Bluetooth 4.0 for wireless communication between your phone or tablet and the LevelMatePRO device. No other communication connectivity is required, so even if you are completely off the grid, LevelMatePRO will still operate.

Q: Can I connect multiple phones or tablets to LevelMatePRO simultaneously?

A: No. Like any Bluetooth device, LevelMatePRO can only maintain one connection at a time. You can link any number of phones or tablets with a single LevelMatePRO device, but only one at a time can be connected. If you have linked your LevelMatePRO with multiple phones/tablets, but can’t connect to one of them, ensure that you don’t still have the app running on the phone/tablet that will connect.

Q: Will I need to configure or calibrate LevelMatePRO with each smartphone I want to use it with?

A: Yes, but you will not need to enter all of the configuration settings. Although most configuration and calibration settings recorded during LevelMatePRO installation are permanently stored on the unit, the Vehicle Type, Measurement Resolution, and Driver Side of Road settings are stored on the phone/tablet. Once the initial setup is complete, when other smartphones or tablets are linked to your LevelMatePRO, you will need to start the app on the newly linked phone or tablet and enter the correct values for the Vehicle Type, Measurement Resolution, and Driver Side of Road settings.

Q: Do I need to disconnect my phone or tablet from my hands-free vehicle Bluetooth system before I can connect to the LevelMatePRO?

A: No. Bluetooth 4.0 allows connections to multiple Bluetooth devices simultaneously.

Q: Can I connect to LevelMatePRO from inside my tow vehicle?

A: Yes. LevelMatePRO incorporates Bluetooth 4.0 which has increased range. However, it is recommended that you install your device as close to the front of your vehicle as possible to obtain the highest signal strength.

Q: What are the phone or table requirements for LevelMatePRO?

A: Phones or tablets must be running a minimum of iOS 7.0 for Apple® products or Android 4.4 for products running Android. In addition, the phone or tablet must support Bluetooth 4.0 or higher.

Q: Does the LevelMatePRO system utilize the current font size settings for my phone or tablet?

A: No. The LevelMatePRO ignores the current font size settings for your phone or tablet to avoid graphic problems associated with using a non-default font size.

Q: Can I use LevelMatePRO with my driveable motor home or food service vehicle?

A: Yes. LevelMatePRO has modes for both towable and driveable vehicles. The driveable mode will display the height required at each wheel to reach a level position.

Q: What is the smallest screen resolution that will work with the LevelMatePRO system?

A: Currently, 480 pixels x 800 pixels is the smallest screen size/lowest screen resolution supported by the LevelMatePRO app.