Troubleshooting

I can’t connect to my LevelMatePRO

  • Insure that you have a fresh battery installed in the LevelMatePRO unit and launch the app again to see if connection can be made.
  • If no connection is made with a fresh battery installed, remove the battery from the LevelMatePRO unit.
  • Delete the LevelMatePRO app from all of your smartphones and/or tablets.
  • Navigate to the Bluetooth settings on your smartphone or tablet and turn off the Bluetooth, wait a few seconds and then turn the Bluetooth back on.
  • Download and install the LevelMatePRO app to all of your smarphones and/or tablets but do not start the app.
  • Install the battery in the LevelMatePRO unit. NOTE: The side of the battery with the ‘+’ on it should be facing up after the battery is installed.
  • Start the app on one of your smartphones or tablets and a connection should be made.
  • If no connection is made, please email us at support@LogicBlueTech.com or call us a 828-549-8199.

Maximizing your battery life

In order to understand how to maximize the battery life of your LevelMatePRO, you will need some basic understanding of how the device works. In simple terms the LevelMatePRO is always in one of two states, either in a “sleep” state or an “awake” state. When the device is in a sleep state it is using an extremely small amount of battery current and is not able to be connected to by your smartphone or tablet. When the device is in the awake state it is using a much larger amount of battery current and is able to be connected to by your smartphone or tablet. So where battery life is concerned the more you can keep the device in the sleep state the longer your battery life will be.

The other important thing to understand about the LevelMatePRO is how it switches from the sleep state to the awake state and vice versa. The device is designed to switch from the sleep state to the awake state when it detects motion. So when you arrive at your camping location the unit will be in the awake state and will be connectable to your smartphone or tablet for use of the system. Lack of motion switches the device from the awake state to the sleep state after a certain number of hours that is defined by the user through the LevelMatePRO app.

So to maximize the battery life of your LevelMatePRO, use the following steps as a guide based on whether or not your are planning to use the Recall Hitch Position feature.

Follow these steps if you DO plan to use the Recall Hitch Position feature

  1. When you arrive at your camping location the LevelMatePRO will be in the awake state. Start the app on your smartphone or tablet and use the system to level your vehicle in the side-to-side direction.
  2. Disconnect the vehicle from your hitch and adjust the height of the hitch to where you would like to return to when reconnecting using the Recall Hitch Position feature. Tap the Save Hitch Position button on the app.
  3. In the app, navigate to the Settimgs screen by tapping the gear icon in the upper right corner of the Leveling screen. Then tap the right facing arrow in the upper right corner of the Settings screen to go to the Orientation settings screen. Then tap the right facing arrow in the upper right corner of the Orientation settings screen to go to the Advertising settings screen. Enter the number of hours that will slightly exceed your current camping trip length. For example, if you arrive on a Friday afternoon and will be leaving on Sunday afternoon go ahead and set the number of hours to exceed 2 full days (48 hours) by several hours. In this example 55 hours would comfortably exceed your planned stay and would insure that the device is in the awake state and connectable when you go to use the Recall Hitch Position feature at the end of your trip.
  4. Upon arriving at your storage location after your camping trip, the LevelMatePRO will again be in the awake state and will be connectable. Since you probably set the Advertising hours to a large number to accommodate your trip needs you will want to reset that number to 1 before storing your RV. This will cause the LevelMatePRO to enter the sleep state as quickly as possible thereby conserving the battery.

Follow these steps if you DON’T plan to use the Recall Hitch Position feature

  1. In the app, navigate to the Settimgs screen by tapping the gear icon in the upper right corner of the Leveling screen. Then tap the right facing arrow in the upper right corner of the Settings screen to go to the Orientation settings screen. Then tap the right facing arrow in the upper right corner of the Orientation settings screen to go to the Advertising settings screen. Enter the number of hours you would like to be able to connect to and use the LevelMatePRO after arriving at your camping or storage location. For most users not using the Recall Hitch Position feature, entering 1 hour for the number of hours will give plenty of time to use the system and get the vehicle level before the system enters the sleep state.

Other methods for making the LevelMatePRO move to the awake state and be connectable

If you have a towable vehicle and would like to connect to the LevelMatePRO after it has entered the sleep state you can cause it to enter the awake state and become connectable by creating motion that the device will detect. The easiest way to do this with a towable vehicle is to raise or lower the front jack or landing gear several inches. After doing this you should be able to start the app, connect to the LevelMatePRO device, and use the system.

If you have a driveable vehicle and you would like to connect to the LevelMatePRO after it has entered the sleep stae you can cause it to enter the awake state by creating motion that the device will detect. The easiest way to do this on a driveable vehicle is to physically drive the vehicle forward or backward a few feet. After doing this you should be able to start the app, connect to the LevelMatePRO device, and use the system.

Another method for waking the system is to pass a magnet across the lid of the LevelMatePRO. This will cause the accelerometers to jump and mimic motion and thereby wake the system.

If it is not convenient to use either of the suggested methods above to cause the device to enter the awake state, there is another option to accomplish this. Removing the battery and then reinserting the battery will cause the device to enter the awake state. After doing this you should be able to start the app, connect to the LevelMatePRO device, and use the system.