If your LevelMatePRO® app displays incorrect leveling information, the problem may be caused by an installation issue. Please consider the following when troubleshooting this problem:
- The LevelMatePRO® must be installed on a hard, flat surface. It cannot be mounted on top of carpet or insulation.
- The LevelMatePRO® must be firmly attached to the mounting surface with screws. The unit cannot be mounted with Command Strips, double-sided tape or Velcro.
- The LevelMatePRO® must not be installed within 3′ of the RV batteries, fuse panel or any permanent magnet electric motors.
- The LevelMatePRO cannot be mounted on anything that moves such as on a door, in a slide-out room or in a drawer.
Another reason you may see inconsistent readings is that your initial level position data did not get saved correctly. To ensure that this information is correctly stored on the unit, repeat the process of leveling your vehicle, then press the Set Level button in the app.
If your installation location is correct and you have resaved your Set Level data, but you are still getting inconsistent readings, please email us at support@LogicBlueTech.com or call us at 855-549-8199.